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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q133-Q138):

NEW QUESTION # 133
Which of the following BEST describes a release?

Answer: A

Explanation:
A release is a version of a product, service, or other configuration item that is made available for use, representing a controlled deployment of new or changed components into the live environment.


NEW QUESTION # 134
A healthcare IT provider is planning to launch a new digital appointment system. According to
'Focus on value', what should the organization do first?

Answer: C

Explanation:
The principle 'Focus on value' begins with identifying who the service consumers and key stakeholders are, as understanding who is involved is essential before determining what value means and how it can be created for them.


NEW QUESTION # 135
What is a digital service?

Answer: C

Explanation:
A digital service is a service that fully or largely relies on digital products, which makes option A correct. ITIL distinguishes between digital products and digital services while showing that they are closely connected. The digital product is the combination of digital resources designed to offer value. The digital service is the means by which value is co-created with consumers using those products. Option B is closer to the definition of a digital product. Option C describes one type of service interaction, not the general definition of a digital service. Option D refers to a catalogue or representation of available services rather than the service itself. The digital service concept reflects ITIL's focus on technology-enabled value creation through outcomes, service relationships, and managed access to capabilities.


NEW QUESTION # 136
Which of the following describes a management practice?

Answer: C

Explanation:
A management practice is best described as a set of organizational resources and capabilities designed to perform work or accomplish an objective, which makes option B correct. In ITIL, a practice is broader than a process. It includes not only activities and workflows, but also roles, competencies, information, technology, partners, and other resources needed to perform effectively. This reflects the Four Dimensions and ITIL's holistic approach. Option A and D describe value streams or processes more closely, depending on interpretation. Option C refers more to a model or visualization of value co-creation rather than a practice. Practices such as incident management, service level management, architecture management, and supplier management enable the organization to perform specific types of work consistently and effectively within the wider value system.


NEW QUESTION # 137
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

Answer: C

Explanation:
This dimension focuses on the relationships with external organizations that contribute to service delivery and design.


NEW QUESTION # 138
......

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